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Privacy Policy

1. Introduction
 
Royal Gourmet Foods (“we,” “us,” or “our”) is committed to protecting your personal information in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the Personal Information Protection Act (“BC PIPA”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
 
2. Information We Collect
 
We may collect the following types of personal information:
 

  • Name, phone number, and email address

  • Billing and shipping address

  • Payment information (processed securely via third-party providers)

  • Order history and preferences

  • Website usage data (cookies, IP address, browser type)
     

3. How We Use Your Information
 
We use your personal information to:
 

  • Process and fulfill orders

  • Provide customer support

  • Communicate about orders, updates, or promotions

  • Improve our website and services

  • Comply with legal and regulatory obligations
     

We only collect and use personal information for purposes that a reasonable person would consider appropriate.
 
4. Consent
 
By using our website or purchasing our products, you consent to the collection, use, and disclosure of your information as outlined in this policy.
 
You may withdraw your consent at any time, subject to legal or contractual restrictions.

5. Sharing of Information
 
We do not sell your personal information.
 
We may share your information with:
 

  • Payment processors

  • Shipping and logistics providers

  • IT and website service providers

  • Government authorities when required by law
     

All third parties are required to safeguard your information.
 
6. Cookies & Tracking Technologies
 
We use cookies and similar technologies to:
 

  • Enhance user experience

  • Analyze website traffic

  • Personalize content and ads
     

You may disable cookies in your browser settings, though this may affect functionality.
 
7. Data Storage & Security
 
Your information may be stored in Canada or other jurisdictions where our service providers operate.
 
We take reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, loss, or misuse.
 
8. Access & Correction
 
Under Canadian privacy laws, you have the right to:
 

  • Request access to your personal information

  • Request correction of inaccurate or incomplete data
     

To make a request, please contact us using the details below.
 
9. Retention of Information
 
We retain personal information only as long as necessary for:
 

  • Business purposes

  • Legal and regulatory compliance
     

10. Children’s Privacy
 
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy
 
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us
 
For questions or privacy requests:
 
Royal Gourmet Foods
Burnaby, BC, Canada
Email: info@royalgourmet.ca
Phone: 604-420-2220

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